Where are you located?
We are from Nashville,TN and all of our products are made with love right here in the USA.
How to Order
1. How do I place order?
Ordering from Custom Truckers is simple:
- Visit www.customtruckers.com
- Click on the product you want
- Complete all the details and select quantity
- Click “Add to Cart”
- Click proceed to “Secure Checkout”
- Complete Your order
If your order has been successfully submitted, you will receive a confirmation message.
2. I can’t not find product I need
Please contact our Customer Service Team via email email@example.com for references.
MODIFYING & CANCELING
1. How can I modify/cancel my order?
Orders only can be changed before being processed.
If you need to modify or cancel your order, contact our Customer Service via email firstname.lastname@example.org. Please include the order number of the item(s) that you would like to modify/cancel along with your requests.
Typically, we process orders 2 hours after they are made.
2. How can I change my shipping address?
If you want to change your shipping address, please contact our Customer Service via email email@example.com in 24hours after placing the order by using this form:
- Title/Subject: Changing address of order #...
- Content: include your new correct shipping address.
Please notice that orders which have been shipped out already cannot change the address.
*If we were super fast that day and already sent your order to the shipment station, we cannot modify your shipping address.
SHIPPING & DELIVERY
1. How long would I receive my item?
For delivery time, please refer to our estimated timeframe below:
5 - 7 days
5 - 7 days
8 - 12 days
2. What is the status of my order?
You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact Custom Truckers Customer Support Team via email firstname.lastname@example.org to ask about your order status if you didn't receive the confirmation from us.
3. Why can’t I track my order?
- If your order has been shipped out, a shipping information include Tracking Number will be sent to you via email.
4. Why I have not received my order while I got delivery notification?
- When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact to the local post office first to get the item.
- If you has not found the item after re-checking all, please contact Custom Truckers Customer Support Team via email email@example.com to get best guidances.
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.
1. I received my items but item having defects, bad printing quality, item damaged, wrong design according to order description, missing quantity, missing order, received others. How can I fix?
If you experienced the mentioned cases, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment or refund then contact Truckers Customer Support Team via email firstname.lastname@example.org, Facebook messengers. As soon as evidence verified by us, Reshipment or Refund can be arranged.