Help new

Where are you located?

We are from Nashville,TN and all of our products are made with love right here in the USA. 


How to Order

1. How do I place order?

Ordering from Custom Truckers is simple:

  • Visit
  • Click on the product you want
  • Complete all the details and select quantity
  • Click “Add to Cart” 
  • Click proceed to “Secure Checkout”
  • Complete Your order

If your order has been successfully submitted, you will receive a confirmation message.


2. I can’t not find product I need

Please contact our Customer Service Team via email for references.



1. How can I modify/cancel my order?

Orders only can be changed before being processed.

If you need to modify or cancel your order, contact our Customer Service via email Please include the order number of the item(s) that you would like to modify/cancel along with your requests.

Typically, we process orders 2 hours after they are made.


2. How can I change my shipping address?

If you want to change your shipping address, please contact our Customer Service via email in 24hours after placing the order by using this form:

  • Title/Subject: Changing address of order #...
  • Content: include your new correct shipping address.

Please notice that orders which have been shipped out already cannot change the address. 

*If we were super fast that day and already sent your order to the shipment station, we cannot modify your shipping address.



1. How long would I receive my item?

For delivery time, please refer to our estimated timeframe below:


Production Time

Shipping Time

Total ETA

All Truckers

5 - 7 days

5 - 7 days

8 - 12 days

2. What is the status of my order?

You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact Custom Truckers Customer Support Team via email to ask about your order status if you didn't receive the confirmation from us.

3. Why can’t I track my order?

- If your order has been shipped out, a shipping information include Tracking Number will be sent to you via email.

 4. Why I have not received my order while I got delivery notification?

- When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact to the local post office first to get the item.

- If you has not found the item after re-checking all, please contact Custom Truckers Customer Support Team via email to get best guidances.



All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

1. I received my items but item having defects, bad printing quality, item damaged, wrong design according to order description, missing quantity, missing order, received others. How can I fix?

If you experienced the mentioned cases, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment or refund then contact Truckers Customer Support Team via email, Facebook messengers. As soon as evidence verified by us, Reshipment or Refund can be arranged.