Help new

Where are you located?

We are from Nashville,TN and all of our products are made with love right here in the USA. 

 

How to Order

1. How do I place order?

Ordering from Custom Truckers is simple:

• Visit www.customtruckers.com
• Click on the product you want
• Complete all the details and select quantity
• Click “Add to Cart” 
• Click proceed to “Secure Checkout”
• Complete Your order

If your order has been successfully submitted, you will receive a confirmation message.

 

2. I can’t not find product I need

Please contact our Customer Service Team via email support@customtruckers.com for references.

 

MODIFYING & CANCELING

1. How can I modify/cancel my order?

Orders only can be changed before being processed.

If you need to modify or cancel your order, contact our Customer Service via email support@customtruckers.com. Please include the order number of the item(s) that you would like to modify/cancel along with your requests.

Typically, we process orders 2 hours after they are made.

 

2. How can I change my shipping address?

If you want to change your shipping address, please contact our Customer Service via email support@customtruckers.com in 24hours after placing the order by using this form:

• Title/Subject: Changing address of order #...
• Content: include your new correct shipping address.

Please notice that orders which have been shipped out already cannot change the address. 

*If we were super fast that day and already sent your order to the shipment station, we cannot modify your shipping address.

 

SHIPPING & DELIVERY

1. How long would I receive my item?

For delivery time, please refer to our estimated timeframe below:

You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact Custom Truckers Customer Support Team via email support@customtruckers.com to ask about your order status if you didn't receive the confirmation from us.

3. Why can’t I track my order?

- If your order has been shipped out, a shipping information include Tracking Number will be sent to you via email.

 4. Why I have not received my order while I got delivery notification?

- When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact to the local post office first to get the item.

- If you has not found the item after re-checking all, please contact Custom Truckers Customer Support Team via email support@customtruckers.com to get best guidances.

 

OUR GUARANTEE

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

1. I received my items but item having defects, bad printing quality, item damaged, wrong design according to order description, missing quantity, missing order, received others. How can I fix?

If you experienced the mentioned cases, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment or refund then contact Truckers Customer Support Team via email support@customtruckers.com, Facebook messengers. As soon as evidence verified by us, Reshipment or Refund can be arranged.